Shipping Policy

Effective Date: 06/05/2025

1. Introduction

At Forge Field Gear ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

Countries We Ship To:
We currently ship to United States.

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

Standard Shipping: Free shipping on all orders over $50.
Flat Rate Shipping: $5 flat rate for orders under $50.

Customs and Duties:
These charges are the customer’s responsibility.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: 3–5 business days
Expedited Shipping: 1–2 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx
International Carriers: DHL, FedEx International

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:
Once your order has shipped, you will receive an email containing:

Your tracking number
Carrier name
A link to track your package

How to Track Your Order:

Visit www.forgefielgear.com/track-order or the carrier’s website.
Enter your tracking number to view the current status.

Assistance:
For questions or support with tracking, contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, please contact us at support@forgefieldgear.com or +1(954)842-1266.
If your tracking shows the package as delivered but you haven’t received it:
- Double-check your shipping address.
- Check with neighbors or building staff.
- Contact us for further support.

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

Take clear photos of the damaged packaging and items.
Contact us within 7 days at support@forgefieldgear. com or +1(954)842-1266.

Resolution:
We will arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

Contact us within 7 days of receiving your package.
Provide your order number and details of the missing item(s).

Resolution:
We will investigate and send the missing item(s) or issue a refund as needed.

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

Items must be unused, undamaged, and in original packaging.
Some items (e.g., personalized or perishable goods) may not be returnable.

Return Shipping Costs:

Customer Responsibility: If returning for reasons other than defects or errors.
Company Responsibility: If the item is defective or incorrect.

Refunds:
Refunds are processed within 14 days after receiving the returned item and issued to the original payment method.

For more details, please refer to our full Return and Refund Policy.

11. Incorrect Address

Address Accuracy:
Please double-check your shipping details before placing an order. We are not responsible for shipments sent to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to address issues:

We will contact you for reshipment.
Additional shipping fees may apply.

12. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

Customer Service Email: support@forgefieldgear.com
Customer Service Phone: +1 (954)842-1266

Mailing Address:
Forge Field Gear
2020 Continental Avenue, Suite 133
Tallahassee, Florida 32304
United States

Customer service is available Monday to Friday, 9:00 AM – 5:00 PM EST.

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We recommend reviewing this policy periodically.

Thank you for shopping with Forge Field Gear!
We truly appreciate your business and are committed to providing you with exceptional service and support.